Inside Out Hiring

About the Client:

Our client is a fast-growing water, fire, and mold restoration company based in Charlotte, NC. Founded by a sharp, business-minded former Private Equity analyst, the business combines high-level analytical strategy with essential home restoration services. Operating with a data-driven approach, the business is scaling rapidly and preparing for regional expansion into new cities. 

About the Role:

This is the CEO’s first Executive Assistant hire—a high-impact position designed for a top-tier operational partner. In this role, your main objective is to act as a force multiplier by taking operational and administrative tasks directly off the CEO's plate. You will take ownership of high-stakes call screening, insurance coordination, back-office operations, SOP development, and dashboard tracking—directly freeing up the Founder to step out of day-to-day admin and focus on high-level strategy and scaling the business. 

Key Responsibilities

• Executive Time Recovery & Task Offloading: Proactively identify and take ownership of recurring operational and administrative tasks on the CEO’s to-do list, clearing schedule bottlenecks and maximizing leadership bandwidth.
• Revenue-Critical Lead Screening & Phone Management: Handle high-value incoming calls, screen homeowners, and manage lead platforms to validate leads, directly protecting company ROI.
• Insurance & Field Coordination: Manage communications with insurance adjusters, track invoicing, and coordinate between office operations and field technicians regarding job estimates.
• SOP Creation & Systems Documentation: Partner with the CEO to build out structured, scalable Standard Operating Procedures (SOPs) for operational managers and field technicians to streamline delegation.
• Dashboard Building & Data Analytics: Design, build, and maintain KPI dashboards to track sales pipelines, operational metrics, and revenue data into actionable insights.
• Process Automation & AI Integration: Utilize AI tools (e.g., Claude) and modern software to automate Google review collections, streamline back-office systems, and build scalable processes.

Qualifications & Skills

• High Capability & Ownership Mindset: A sharp, proactive problem-solver who anticipates the CEO's needs, takes true ownership of delegated tasks, and operates with high autonomy.
• AI-Forward & Tech-Savvy: Tech-fluid professional eager to leverage cutting-edge AI tools (Claude) and modern software to build dashboards, automate tasks, and design scalable systems.
• Exceptional Communication Skills: Clear, confident, and professional spoken and written English. Comfortable communicating across all levels—from the CEO and field managers to technicians, homeowners, and insurance adjusters.
• Data & Business Literacy: Comfortable managing metrics, tracking pipelines, and translating raw operational data into clear business reporting.