Operations Assistant (Job ID: CHAGOL1)
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https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
About the Client:
The client is a growing home services company specializing in window cleaning, pressure washing, and gutter cleaning. Their business is built around exceptional customer service, recurring maintenance plans, and a strong sales driven approach. As the company continues to expand, they are looking for a reliable team member who can help keep daily operations organized while supporting both customers and internal staff in a fast paced environment. The company values team members who are eager to grow professionally and take on increasing operational responsibilities as the business continues to expand.
About the Role:
The client is seeking an Operations Assistant to provide administrative and operational support across the business. This person will be responsible for managing customer communications, maintaining the CRM, coordinating schedules, supporting field operations, and assisting with day to day administrative tasks. In addition to delivering excellent customer service, this role plays an important part in converting inbound inquiries into booked appointments, selling recurring service plans, and supporting business growth through proactive follow up on unsold estimates. The ideal candidate is organized, proactive, detail oriented, comfortable managing multiple priorities, and interested in growing into a broader operational role over time.
Key Responsibilities
Customer Support
- Answer incoming phone calls professionally.
- Respond to customer inquiries through phone, email, text messages, and the CRM.
- Provide excellent customer service while resolving scheduling requests and general questions.
- Maintain consistent communication with customers throughout the service process.
- Confidently book appointments from inbound customer inquiries.
- Upsell additional services when appropriate.
- Promote recurring service plans to existing and new customers.
- Follow up with customers regarding pending estimates.
- Request Google reviews after completed services to support the company's online reputation.
CRM & Administrative Support
- Maintain accurate customer records within the CRM.
- Update customer information, notes, and service details.
- Organize files and maintain operational documentation using Google Workspace.
- Assist with general administrative tasks as needed.
Scheduling & Calendar Management
- Schedule customer appointments efficiently.
- Coordinate daily schedules for field technicians.
- Monitor appointment calendars and make scheduling adjustments when necessary.
- Ensure jobs are assigned accurately and communicated to the team.
Operations Support
- Monitor technician progress throughout the day.
- Help ensure technicians remain on schedule and operational standards are followed.
- Communicate with team members regarding scheduling updates and operational needs.
- Support leadership with day to day operational coordination.
General Business Support
- Assist with operational projects and process improvements.
- Provide additional administrative support as business needs evolve.
- Contribute to maintaining organized and efficient daily operations.
Qualifications & Skills
Must Have
- Previous experience as an Operations Assistant, Administrative Assistant, Executive Assistant, Virtual Assistant, or in a similar administrative support role.
- Experience supporting a home services, field services, or sales driven business.
- Excellent written and verbal English communication skills.
- Strong organizational, multitasking, and time management skills.
- Experience managing calendars, appointments, and customer communications.
- Proficiency with Google Sheets, Google Docs, Google Drive, and other Google Workspace tools.
- Comfortable with customer service and sales conversations over the phone.
- Ability to confidently recommend services and identify upselling opportunities.
- Experience following up on unsold estimates or sales opportunities.
Preferred
- Experience using Housecall Pro.
- Experience working remotely with distributed teams.
- Familiarity with CRM systems and scheduling platforms.
- Experience supporting service based businesses with field technicians.
Personality Traits
- Positive and professional attitude.
- Calm, composed, and solution oriented.
- Highly organized with excellent attention to detail.
- Proactive and self motivated.
- Adaptable in a fast growing environment.
- Reliable, accountable, and customer focused.
- Interested in long term career growth and taking on increasing operational responsibilities as the company expands.
🚀 Submit your application today and take the first step toward your next great opportunity!