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https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
 

Job Details

🆔 Job ID: JUSRIC2U
🏢 Industry: Construction Industry (Residential Roofing, Siding, and Gutters)
🌎 Location: LATAM / South Africa (Excellent English Required)
🕒 Job Status: Full Time — 9:00 AM to 6:00 PM Central Time
💰 Salary:  $7 – $8 per hour (Open to review higher for strong candidates)
🚀 Target Start Date: ASAP

 

Role Overview

🚀 About the Client:

The client is a U.S. based services company that relies heavily on consistent lead flow, structured follow up, and disciplined CRM management to drive revenue. Their operation is fast paced and process driven, with a strong emphasis on responsiveness, accuracy, and ensuring no opportunity is lost due to missed communication or poor follow through. This is an environment where volume, consistency, and execution directly impact company performance.

💼 About the Role:

The client is seeking a highly driven and organized Lead Intake and Appointment Setting Specialist who will be responsible for managing all inbound and outbound lead communication, with the primary mission of ensuring every lead is properly qualified, categorized, followed up with, and moved forward in the CRM.

This role is heavily phone focused, with most of the day spent making outbound calls, handling inbound inquiries, and booking qualified appointments, making it a critical revenue support position where no lead can be allowed to fall through the cracks.

✨ Key Responsibilities:

You will own the lead communication lifecycle from first contact through appointment booking. This role is not about closing sales, but about qualifying, organizing, and moving leads forward with speed and precision.

Lead Intake and Management

• Answer inbound phone calls and conduct structured customer intake
• Categorize, tag, and assign leads correctly in GoHighLevel
• Manage incoming leads from all channels including phone, web forms, ads, and text
• Ensure every lead enters the correct follow up workflow
• Maintain accurate notes, dispositions, and contact information in the CRM
• Monitor lead status daily to ensure continuous communication

Outbound Calling and Follow Up

• Make 150 to 300 outbound calls per day
• Maintain an expected 15 to 30 live conversations daily
• Cold call new and aged leads using JustCall
• Re engage unresponsive leads according to established follow up processes
• Handle basic objections while keeping conversations moving forward
• Push qualified leads toward the next step without applying sales pressure

Appointment Booking and Handoff

• Qualify leads before booking appointments including location, property type, and basic needs
• Schedule inspections or sales meetings accurately and efficiently
• Ensure a clean and complete handoff to sales or operations teams
• Confirm appointments when required to reduce no shows

Role Boundaries (What You Will NOT Do)

• No Closing Sales
• No Pricing Decisions
• No Scope Decisions
• No Deal Ownership

🎯 Qualifications & Requirements

Essential Requirements (Must Have)

• Phone Confidence: Strong spoken English with a professional and confident phone presence
• High Volume Tolerance: Ability to handle sustained high volume outbound calling daily
• CRM Discipline: Comfort working inside a CRM with strict data accuracy standards
• Process Adherence: Ability to follow scripts, workflows, and SOPs consistently
• Reliability: Strong attendance, punctuality, and consistency in performance
• Technical Setup: Reliable high speed internet and a distraction free calling environment

Preferred Qualifications (Nice to Have)

• GoHighLevel Experience: Prior experience using GoHighLevel or similar CRM systems
• Calling Tools: Familiarity with JustCall or other VoIP dialing platforms
• Lead Generation Background: Experience working with paid ads, inbound leads, or cold outreach teams
• Appointment Setting Experience: Previous role focused on booking meetings or inspections

Ideal Candidate Profile

• The Grinder: Comfortable with rejection and energized by high call volume
• The Organizer: Naturally detail oriented and disciplined with CRM updates
• The Communicator: Sounds confident, clear, and professional on every call
• The Closer of Loops: Never leaves a lead untagged, unworked, or forgotten
• The Front Line: Understands that proper lead handling directly impacts revenue and company growth