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Customer Support Specialist

🆔 Job ID: MAINIC1
🏥 Industry: Hospital Systems Support
🌎 Location: LATAM / PH / South Africa / Egypt (LATAM preferred)
🕒 Job Status: Full Time
⏰ Work Schedule: 9:00am to 5:00pm EST
💰 Salary: $6 – $8 per hour
🚀 Target Start Date: ASAP

Role Overview

About the Client

The client is a B2B software company that provides specialized solutions for hospital systems and healthcare organizations, supporting internal validation and operational processes for enterprise level clients.

The company works closely with institutional partners and operates in a structured, process driven environment that values:
• Accuracy
• Consistency
• Professionalism
• Clear communication

The team is distributed across the Americas and includes both technical and non technical roles. The client is seeking a long term team member who can bring stability and a strong service mindset to customer operations and onboarding workflows.

About the Role

The Virtual Assistant will support a growing B2B software company serving hospital systems by handling customer support, client communication, and onboarding validation tasks.

This role combines:
• Responding to client inquiries via email and internal chat tools
• Executing structured onboarding and documentation processes for new customers

The role requires:
• Strong attention to detail
• Clear communication
• Ability to manage both consistent support work and periodic onboarding volume

Key Responsibilities

Customer Support and Client Communication

• Act as the first point of contact for customer inquiries
• Respond to support requests via email and internal chat tools such as Slack or Teams
• Triage incoming issues and route tickets internally when needed
• Maintain professional, clear, and empathetic communication with clients
• Track and document support interactions accurately

Client Onboarding and Validation

• Execute onboarding and validation procedures for new clients
• Log into the company platform and follow step by step validation workflows
• Complete structured onboarding and test case documentation
• Ensure all onboarding requirements are met and properly recorded
• Flag inconsistencies or issues discovered during onboarding

Operational Support

• Follow internal processes and checklists with high attention to detail
• Support fluctuating onboarding volume while maintaining consistent support coverage
• Assist with process improvements and documentation as workflows evolve

Qualifications and Skills

• Strong written and verbal English communication
• Customer support or client facing experience preferred
• High attention to detail and accuracy
• Ability to follow structured processes and documentation
• Comfortable working with web based platforms and internal tools
• Reliable, consistent, and able to handle repetitive tasks
• Warm and professional communication style

Nice to Have

• Experience supporting B2B or SaaS clients
• Familiarity with ticketing systems or internal support workflows
• Experience working with healthcare or enterprise clients