Marketing and Customer Support Specialist (Job ID: ALEXJO1F)
IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
JOB TITLE
Marketing and Customer Support Specialist
JOB ID
ALEXJO1F
INDUSTRY
E-commerce/Customer Support
LOCATION
Colombia, Guatemala & Mexico Preferred
JOB STATUS
Part Time 20 hours
WORK SCHEDULE
10AM - 2PM Monday to Friday EST
SALARY
$8 - $10 per hour
TARGET START DATE
ASAP
ROLE OVERVIEW
About the Client:
The client is a fast growing online bonsai business focused on selling and shipping bonsai trees across the country through digital channels. He operates primarily through Instagram and live selling platforms, where he has built a large and engaged audience. The business relies heavily on social media content, customer communication, and consistent online posting to drive sales and growth. He is currently managing multiple daily operational tasks alone and is looking for support to help streamline and scale his workflow. The goal is to improve responsiveness, expand to additional platforms, and free up time for higher level business activities.
About the Role:
This is a part time remote Virtual Assistant role supporting marketing operations, customer service, and basic sales execution tasks. The role focuses heavily on repurposing and posting existing content across multiple social media platforms, managing customer inquiries, and supporting day to day online store operations. The assistant will also help with basic scheduling, event and workshop coordination, and listing products on online marketplaces. This position is ideal for someone highly organized, proactive, and comfortable working with repetitive but important digital tasks that directly impact sales and customer experience.
Key Responsibilities
Social Media Content and Distribution
- Repost and distribute existing Instagram content across TikTok, Facebook, YouTube, and other platforms
- Perform basic video editing using tools like CapCut or similar apps
- Turn raw footage into short form clips for daily posting
- Maintain consistent posting schedule across all platforms
Customer Service and Client Communication
- Respond to messages on Instagram, Facebook, and Palm Street
- Answer customer questions related to orders, tracking, and product issues
- Provide basic resolutions such as refunds or credits based on instructions
- Maintain fast, clear, and professional written communication
Sales and Marketplace Support
- Upload and manage product listings on eBay and other online platforms
- Copy and paste product descriptions, images, and pricing provided by the client
- Support online sales operations with accurate and consistent posting
Workshops and Event Support
- Create simple flyers using Canva or similar tools
- Publish and manage workshop and event listings on platforms such as Eventbrite and Facebook
- Assist with basic promotional content for events and workshops
Administrative Support
- Assist with calendar and schedule management
- Support miscellaneous operational tasks as needed
Qualifications & Skills
Must Have
- Strong written English communication skills with excellent grammar
- Bilingual English and Spanish proficiency
- Experience in customer service or client support
- Basic experience with social media platforms including Instagram, TikTok, YouTube, and Facebook
- Ability to follow instructions and execute repetitive tasks accurately
- Basic video editing skills using CapCut or similar tools
Preferred
- Experience as a virtual assistant or executive assistant
- Experience with online sales platforms such as eBay or similar marketplaces
- Familiarity with Canva for basic design and flyer creation
- Exposure to digital marketing or social media management
- Experience supporting small business operations
Personality Traits
- Highly proactive and takes initiative without constant supervision
- Detail oriented and organized in daily execution
- Fast learner and adaptable to simple processes
- Reliable and consistent in communication and task completion
- Comfortable working in a fast paced environment with repetitive tasks