Sales Closer & Lead Conversion Specialist (Job ID: UNEMJ1)
IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
Sales Closer & Lead Conversion Specialist
JOB ID:
UNEMJ1
INDUSTRY:
Sales/Automotive/Consumer Services
LOCATION:
LATAM (Spanish required)
JOB STATUS:
Part Time 30 hours (Growing into Full Time)
WORK SCHEDULE:
12pm to 6pm Monday to Friday EST
SALARY:
$8 - $9 per hour + commissions
TARGET START DATE:
ASAP
ROLE OVERVIEW
About the Client:
The client is a fast-growing mobile auto detailing company based in Miami, operating with five service vans and a strong reputation for high-quality service and outstanding customer experience. They generate leads primarily through Meta ads, Google Local Services, and organic channels such as Instagram, TikTok, and referrals. With over 400 five-star reviews and a loyal base of recurring maintenance clients, the business is focused on scaling its operations, improving sales processes, and maximizing revenue opportunities from existing and incoming leads.
About the Role:
The client is seeking a Sales & Lead Conversion Specialist who will take full ownership of the lead management and sales process. This role is focused on converting inbound leads into booked appointments, re-engaging past leads, and increasing customer lifetime value through maintenance plan enrollments. The ideal candidate will bring structure, organization, and proven sales strategies into a business that currently lacks a formal sales system, while maintaining a warm, customer-first approach aligned with the company’s brand.
Key Responsibilities
Lead Management & Response
- Respond to all inbound leads across WhatsApp, Meta Business Suite, email, and calls in a timely manner
- Prioritize speed to lead and ensure consistent follow-up across all communication channels
- Maintain organized tracking of conversations and lead status
- Manage incoming leads with direct access to the company’s scheduling system, including full authority to book appointments on behalf of the business.
Sales Closing & Conversion
- Qualify and convert inbound leads into booked appointments
- Use consultative selling techniques to guide prospects toward purchasing services
- Handle objections and drive conversations toward closing
Lead Retargeting & Reactivation
- Re-engage old and unconverted leads through calls, messages, and follow-ups
- Implement structured follow-up sequences to maximize conversion rates
- Identify missed revenue opportunities and actively recover them
- Audit and consolidate all existing leads from WhatsApp, Meta inbox, and Google Local Services into a centralized system as a first priority before retargeting begins
Maintenance Plan Upselling
- Follow up with completed service clients to upsell monthly maintenance plans
- Conduct post-service calls to ensure satisfaction and introduce recurring services
- Increase retention and recurring revenue through consistent outreach
Process Improvement & CRM Organization
- Bring structure to the current sales workflow and implement best practices
- Suggest and help implement a CRM or improved lead tracking system if needed
- Continuously optimize sales scripts, follow-ups, and workflows
- Candidates must be comfortable building a lead organization system from scratch, as there is currently no CRM or spreadsheet in place. All leads are scattered across WhatsApp, Meta, and Google Local Services.
Reporting & Performance Tracking
- Provide weekly updates on leads contacted, appointments booked, closing rate, and revenue recovered from previously unconverted leads.
Qualifications & Skills
Must
- Proven experience in sales, lead conversion, and closing deals
- Experience managing inbound leads across multiple channels
- Strong English communication skills, both written and verbal
- Ability to confidently handle calls and close sales over the phone
- Organized and process-driven mindset
- Comfortable working with CRMs or learning new tools quickly
- Spanish proficiency
Preferred
- Experience in service-based businesses or appointment-based sales
- Experience with WhatsApp Business, Meta Business Suite, or similar platforms
- Background in high-ticket or consultative sales
- Experience setting up or improving sales systems or processes
Personality Traits
- Warm, friendly, and customer-oriented communication style
- Proactive and persistent with strong follow-up habits
- Confident and not afraid to pick up the phone
- Solutions-oriented with the ability to suggest improvements
- High energy and positive attitude aligned with a premium service brand
- Resilient and comfortable handling rejection