🚀 JOB TITLE: Operations VA
🆔 JOB ID: MEGBEN1
🍽 INDUSTRY: Gourmet Food
🌍 LOCATION: South Africa
💼 JOB STATUS: Full Time
🕒 WORK SCHEDULE: Monday to Friday, 7:00 AM – 3:00 PM (EST)
💰 SALARY: $10 - $12 per hour
📅 TARGET START DATE: ASAP

✨ ROLE OVERVIEW

🏡 About the Client

We are a growing premium food brand selling across retail, wholesale, and direct channels, supplying major grocery stores and retailers nationwide.

We are building a long-term team of dedicated professionals who want to grow alongside the brand. Our focus is on bringing structure, visibility, and consistent execution to a fast-moving business environment. 🚀

💼 About the Role

This is a multi-function execution and coordination role designed for someone who is highly organized, operationally strong, and comfortable working across multiple areas of a growing CPG business.

You will help keep the business moving by executing SOPs, managing workflows, updating trackers, coordinating follow-ups, organizing information, and ensuring that nothing falls through the cracks.

This is not a purely calendar-based EA role and not a creative strategist role. It is ideal for someone who is calm, detail-oriented, and excellent at translating fast-moving ideas into structured execution. ⚙✨

A key part of the role is maintaining the operating rhythm of the business—tracking what’s in motion, what’s blocked, what needs follow-up, and what requires the owner’s attention. 📊

🔑 Key Responsibilities

📊 1. Business Updates, Tracking, and Follow-Through

🎙 Voice Memo Translation
Turn voice notes, rough ideas, and informal instructions into organized tasks and action plans

📋 Maintain key business trackers across operations, sales, content, and special projects
📈 Prepare a weekly business summary for a 30-minute review meeting
🚩 Flag blockers, missing information, and overdue items early

⚙ 2. Operations and Admin Support

📥 Handle incoming business requests and route or track them appropriately
📦 Support vendor updates, portal management, product information entry, and UPC-related tasks
✅ Process recurring operational tasks and confirm completion via task management systems

📚 3. SOP Execution and Documentation

🧾 Execute repeatable workflows using documented SOPs
🎥 Convert Loom videos, voice notes, and rough processes into structured SOPs and checklists
📌 Follow decision boundaries and escalate when needed
💡 Proactively suggest more efficient systems

📧 4. Sales Support and Research

📨 Execute email-based outreach and follow-ups with buyers
🔍 Research wholesale buyers using SOP guidance and account insights
🗂 Maintain outreach trackers and account notes
📊 Support reporting from platforms like Faire and Airgoods (no prior experience required)
📑 Prepare materials for owner-led sales activities

📱 5. Content and Marketing Coordination

📅 Manage the social media calendar using Buffer/Later
📸 Manually post on Instagram to leverage native features (audio/trends)
📊 Track progress for marketing and website-related projects

🚀 6. Special Projects

🛠 Support coordination for product launches, retailer initiatives, and events
📆 Maintain timelines, checklists, deadlines, and status updates
🔄 Ensure all details, dependencies, and next steps are clearly tracked and moving

🌟 What Success Looks Like

✅ Trackers, updates, and priorities are current and easy to review
📊 The business maintains a clear weekly operating rhythm
🔍 Important details never fall through the cracks
📚 Work is documented and easier to delegate over time

🎯 Qualifications & Skills

📚 Experience
5+ years in operations, admin, project coordination, or business support. Experience in product-based brands or CPG is highly preferred. Strong experience supporting a founder or fast-moving business is a big plus.

🗣 Communication & Organization
Native-level English fluency. Ability to turn scattered ideas into structured execution while managing multiple workstreams.

💻 Technical Savvy
Expert in Google Suite (Sheets used as CRM/vendor database, Docs for SOPs)
Comfortable with Instagram, Buffer/Later, and AI tools

⚡ Infrastructure
Reliable backup power (UPS/Inverter) and backup internet to ensure zero downtime during load-shedding.

🌟 Personality
Driven, bright, and proactive with a strong ownership mindset.

🤝 Commitment
This is a long-term career opportunity and is expected to be your primary professional focus.