Marketing & Operations Assistant (Job ID: LISDEE1R)
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🚀 JOB TITLE: Marketing & Operations Assistant
🆔 JOB ID: LISDEE1R
🏭 INDUSTRY: Wholesaler
📍 LOCATION: LATAM / PH
💼 JOB STATUS: Full Time
🕒 WORK SCHEDULE: 9:00 AM – 5:00 PM PST
💵 SALARY: $7 – $9 USD per hour
📅 TARGET START DATE: ASAP
⚠️ PLEASE NOTE: This role requires a highly proactive, detail-oriented, and adaptable professional who thrives in a fast-paced ecommerce environment. We are looking for someone who can take ownership, anticipate needs, and confidently manage both marketing execution and operational support with minimal supervision.
ROLE OVERVIEW
About the Client:
Our client is a rapidly growing, female founder-led wholesale and multichannel ecommerce business operating several premier brands within the pet industry. They sell across B2C, B2B, and wholesale channels through Shopify, Amazon, Walmart, Instagram, Facebook, TikTok Shop, and global distribution partnerships.
As a lean and fast-moving team, they highly value efficiency, accountability, initiative, and sustainable growth. They are seeking a highly capable Marketing & Operations Assistant who can support marketing execution while also helping streamline daily operations and customer experience.
About the Role:
This is a dynamic and high-impact role ideal for a versatile professional who enjoys balancing creativity, operations, and customer communication. The ideal candidate is proactive, organized, solutions-oriented, and capable of independently managing multiple responsibilities while collaborating closely with the internal team and external partners.
You will play a key role in supporting ecommerce growth, customer satisfaction, marketing initiatives, operational coordination, and executive support within a rapidly scaling business.
KEY RESPONSIBILITIES
- Digital Marketing & Social Media Execution
Manage and execute organic social media content strategies across Instagram, TikTok, and Facebook
Create and publish engaging content including short-form videos, graphics, and static posts using Canva
Assist in managing and optimizing paid advertising campaigns across Meta Ads Manager, Google Ads, TikTok Ads, and Snapchat Ads
Support ad creative development, A/B testing, and campaign performance monitoring
Manage Klaviyo CRM, including maintaining email/SMS flows, building automated sequences, and launching campaigns
- Ecommerce & Marketplace Operations
Manage day-to-day Shopify storefront operations including product updates, blog uploads, review moderation, and basic website maintenance
Monitor customer orders and proactively communicate tracking and shipping updates
Manage operations across Walmart Seller Central, TikTok Seller Central, Faire, and WholesalePet
Coordinate with warehouse systems such as Extensiv and TAI to monitor fulfillment, resolve logistical issues, and track inbound inventory
- Customer Experience & Communication
Respond to customer inquiries via email, live chat, and Google Voice voicemail-to-email systems
Draft polished and empathetic customer responses while utilizing AI tools like ChatGPT effectively when appropriate
Communicate professionally with customers, warehouse teams, distributors, and vendors
Take ownership of customer concerns and ensure timely issue resolution with minimal supervision
- Administrative & Executive Support
Provide administrative assistance to the CEO, including reminders, operational tracking, and organizational support
Assist with trade show preparation, booth logistics, inventory coordination, and marketing material preparation
Support compliance tasks including State Product Registrations and Tonnage reporting
Coordinate basic bookkeeping tasks such as invoicing and expense tracking through QuickBooks
TECH STACK & TOOLS USED
- Ecommerce & Marketplaces: Shopify, Walmart Seller Central, TikTok Seller Central, Faire, WholesalePet
- Marketing & CRM: Klaviyo, Meta Ads Manager, Google Ads, Snapchat Ads, Canva
- Operations & Warehouse Systems: Extensiv, TAI
- Customer Service & Administration: Gorgias, Google Voice, QuickBooks, Microsoft Office (Excel & Word), ChatGPT
QUALIFICATIONS & SKILLS
Minimum Qualifications:
- 2+ years of experience in digital marketing, ecommerce operations, or social media management
- Working knowledge of paid advertising platforms such as Meta, Google, TikTok, or Snapchat Ads
- Hands-on experience with Shopify or a similar ecommerce platform
- Excellent written and verbal English communication skills
- Strong organizational and multitasking abilities
- Highly proactive, detail-oriented, and comfortable working in a remote, fast-paced environment
Preferred Qualifications:
- Experience working within multi-channel ecommerce businesses (B2B, B2C, and wholesale)
- Advanced experience creating TikTok content and managing TikTok Shop operations
- Familiarity with AI tools and automation workflows to improve operational efficiency
- Previous experience as an Executive Assistant, Operations Coordinator, or high-level Virtual Assistant
WHY JOIN?
Growth-Focused Environment:
Join a rapidly scaling ecommerce company with exciting long-term opportunities
High-Impact Role:
Play a key role across marketing, operations, customer experience, and executive support
Creative & Collaborative Team:
Work closely with a passionate founder and a lean, fast-moving team
Career Development:
Gain hands-on exposure across multiple areas of ecommerce, digital marketing, and business operations
✨ Join a growing network of exceptional remote professionals
📩 Submit your application today and take the next step in your career!