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Role Overview 📌

Customer Support Specialist & Administrator 🛍️

🆔 Job ID: PHIRIC8
🏢 Industry: E-commerce / Food
📍 Location: LATAM & PH
🕒 Job Status: Full Time
⏰ Work Schedule: 8:00 AM - 4:00 PM PST, Monday to Friday
💰 Salary: $1,200 per month
🚀 Target Start Date: ASAP


About the Client 🥙

The client is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. Their products are available through online sales and grocery store distribution. As they continue to expand, they are seeking a skilled E-commerce Creative Specialist.

About the Role 💼

As a Customer Support Specialist & Administrator, you will manage the end-to-end customer journey by resolving inquiries through CRM system (Gorgias) and ensuring seamless order fulfillment. You will act as the primary liaison between the brand and our logistics partners to troubleshoot shipping issues and maintain accurate order tracking.

Beyond support, you will play a key role in our growth by extracting Shopify data and conducting market research to fuel our marketing analytics.

This role requires a detail-oriented professional with strong Excel skills and the ability to communicate with precision and clarity. Ultimately, you will balance high-touch customer service with essential administrative tasks in a fast-paced e-commerce environment.

Key Responsibilities ✅

• Manage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias).
• Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues.
• Track and monitor customers’ orders status.
• Handle incremental administrative projects.
• Help with company’s marketing analytical efforts, including collecting and compiling data into Excel sheets for analysis; extracting and organizing data from Shopify platform; conducting Google searches on retailers to gather information on products and prices.

Required Qualifications 🎯

• Must have more than 2 years Customer service support experience
• Excellent communication skills (written and verbal) with a focus on good grammar
• Solid familiarity with Excel or Google Sheets
• Experience with e-commerce platform Shopify is a plus

Note 📝

This role requires a detail-oriented individual with excellent organizational skills, strong communication abilities, and the capacity to manage various tasks efficiently. The candidate should be comfortable working with data, have a good grasp of e-commerce processes, and be able to adapt to a dynamic work environment.