Patient Care & Intake Specialist (Job ID: TORBEN1RH)
🌟 Exciting Remote Opportunity! We're Hiring a Patient Care & Intake Specialist! 🌟
Are you an empathetic, bilingual patient care professional with direct experience using Vagaro? We are seeking a full-time Patient Care & Intake Specialist based in LATAM to manage patient communication, appointment scheduling, and CRM workflows for a premier, fast-growing US medical aesthetics practice!
🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
📋 Job Details at a Glance
Job Title: Patient Care & Intake Specialist
Job ID: TORBEN1RH
Industry: Medical Aesthetics / Health & Wellness
Location: LATAM (Bilingual English & Spanish required)
Job Status: Full Time
Work Schedule: Friday to Sunday 7:00am to 6:00pm Eastern Time
Salary: $8 – $10 per hour 💰
Target Start Date: ASAP 🚀
🏢 About the Client
Our client is a premier, fast-growing aesthetics practice operating seven days a week, dedicated to delivering high-quality patient care and results-driven treatments across a comprehensive range of aesthetic services. To maintain high standards of care and ensure seamless patient communication, they are expanding their remote operations to streamline daily administrative and front-desk workflows.
💼 About the Role
As the Patient Care & Intake Specialist, you will serve as the primary operational and communication support for the clinic during working hours. You will manage appointment schedules via Vagaro, handle high-volume inbound inquiries, assist lost patients with directions, answer pre- and post-procedure questions, and qualify inquiries so the lead practitioner can focus entirely on patient treatments.
🎯 Key Responsibilities
📅 Appointment & Rescheduling Management: Schedule, adjust, and manage appointment modifications and package redemptions directly within Vagaro.
📞 Inbound Call & Lead Handling: Answer high-volume inbound calls in both English and Spanish with a warm, professional, and empathetic tone.
🗺️ Patient Navigation & Wayfinding: Guide arriving or lost patients with real-time driving and parking directions using clinic route guides and walk-through videos.
🩺 Patient Education & Support: Review procedural documentation to answer routine pre- and post-treatment care questions confidently.
🏷️ Promotional Guidance: Understand active promotional packages, pricing, and treatment details to inform new and returning callers.
📋 Triage & System Maintenance: Qualify patient inquiries to handle routine items independently (minimizing escalations to leadership) and maintain precise CRM records.
✅ Qualifications & Skills
⭐ Non-Negotiable Requirements:
Vagaro Expertise: Direct, hands-on experience using Vagaro CRM/scheduling software is required.
Bilingual Fluency: Fully bilingual in written and spoken English and Spanish.
Communication Skills: Exceptional phone etiquette, strong active listening, and an empathetic speaking voice under high call volume.
Spatial & Directional Comprehension: Strong ability to understand maps and guide callers through real-time navigation.
🌟 Preferred Qualifications:
Previous experience in medical aesthetics, dermatology, plastic surgery, or a clinical spa environment.
🚀 Submit your application today and take the first step toward your next great opportunity!
🌎 LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: 🔗 Join our LATAM-Only Facebook Group Here!