Medical Patient Coordinator (Job ID: ANAGOL1)
🌟 We’re Hiring: Medical Patient Coordinator
IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
- PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
📋 Job Information
- Job Title: Medical Patient Coordinator
- Job ID: ANAGOL1
- Industry: Medical
- Location: LATAM
- Job Status: Full Time
- Work Schedule: Monday to Friday, 8:30 AM – 5:30 PM EST
- Compensation: $8 – $9 per hour
- Target Start Date: ASAP
🧩 Role Overview
About the Client:
The client is a high-volume, specialized cardiology practice dedicated to providing elite cardiovascular care. Led by a seasoned healthcare professional with over 12 years of experience in medical office leadership, the clinic is known for its clinical precision and strong commitment to patient-centered service.
About the Role:
The Medical Patient Coordinator will support the daily operations of a busy cardiology practice with a strong focus on referral management, fax handling, and patient recall. This role requires an experienced professional who understands medical office workflows, can operate independently, and maintain efficiency in a high-volume environment. The position is critical in ensuring smooth coordination between patients, providers, and external healthcare partners.
🔑 Key Responsibilities
• Answer incoming calls and manage patient inquiries with professionalism
• Manage the “No Show” process by following up promptly and rescheduling patients
• Proactively recall patients who have missed or canceled appointments
• Book new patients and manage the New Patient Packet process, including sending forms, ensuring completion, and uploading documents
• Process incoming referrals and identify new patient referrals received via fax
• Update patient charts with “Referral on File” notes and ensure documentation is complete
• Serve as the primary point of contact for high-volume fax handling
• Review and distribute incoming faxes to the appropriate departments
• Handle medical records requests, including requests from external doctors and hospitals
• Use EHR systems daily to manage patient records and workflow
• Utilize Availity to check referral statuses and update accordingly
• Upload incoming faxes, hospital consults, and medical reports into the correct patient charts
🎯 Qualifications & Skills
• Native or near-native fluency in both Spanish and English is required
• 3–5+ years of experience in medical office administration
• Strong understanding of medical terminology, including the ability to identify and sort documents such as CT scans and consults
• Experience working with cardiology practices is a plus
• Proficiency in EHR systems and Availity
• Strong customer service skills with the ability to communicate effectively with patients
• Ability to work independently with minimal supervision
• Strong organizational skills and attention to detail
• “Closer” mindset with a proactive approach to patient follow-ups and rescheduling
• Reliable computer, high-speed internet, and backup power solution (UPS/generator) required
• Experience using monitoring tools such as Hubstaff or similar platforms for productivity tracking
• Ability to manage high-volume workflows while maintaining accuracy and efficiency
🚀 Submit your application today and take the first step toward your next great opportunity!