Bilingual Administrative Medical Assistant (Job ID: WENTIA1)
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🌟 Bilingual Administrative Medical Assistant
Job ID: WENTIA1
🏥 Industry
Mental Health Agency
🌎 Location
LATAM (Remote)
⏳ Job Status
Part Time (20 hours/week)
🗓 Work Schedule
Monday to Friday
12:00 PM – 4:00 PM (MST)
Flexible
💵 Salary
$7 – $8 per hour
🚀 Target Start Date
ASAP
💼 Role Overview
🧠 About the Client
Fast-growing mental health agency serving high-priority clients
Clients referred through the Arizona Motor Vehicle Division, the Supreme Court, and the Adult Probation Department
Clients are often in time-sensitive situations regarding legal status or driver’s licenses
Strong commitment to “speed to lead” and immediate responsiveness
🎯 About the Role
Seeking a professional, bilingual (English/Spanish) Virtual Assistant
Manage front-line communications with excellence and urgency
Provide administrative support to the clinical team
Serve as the first point of contact for clients
Ensure clients are scheduled quickly and records are maintained with 100% accuracy
🔑 Key Responsibilities
☎️ Front-Desk Management
Answer inbound calls promptly
Return missed calls/voicemails ideally within the hour
📅 Strategic Scheduling
Manage calendars for the owner and two staff therapists
Coordinate initial appointments
Manage recurring follow-up sessions
🖥 EHR Data Entry
Accurately enter therapist notes
Process intake forms
Maintain client data in the Electronic Health Record (EHR) system
📲 Client Follow-ups
Proactively confirm appointments
Ensure clients remain engaged with required services
📄 Medical Administration
Draft professional forms
Prepare termination letters
Create agency-specific documentation as needed
💰 Revenue Protection
Ensure no referral is lost to a competitor
Deliver a warm, efficient, and immediate booking experience
📝 Group Session Assistance
Sit in on group sessions
Take accurate notes
✅ Qualifications & Skills
🌎 Bilingual Fluency
Native or near-native fluency in both English and Spanish
Essential to serve a diverse client base
💬 Communication Style
Professional, warm, and patient phone presence
Comfortable handling “high-risk” or impatient clients
Communicate with empathy and clarity
💻 Technical Proficiency
Experience with EHR systems (Electronic Health Records) beneficial
Proficient in digital scheduling tools and email management
📊 Organization
Highly detail-oriented
Capable of managing administrative workload for three providers
Ensures providers can focus entirely on patient care