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📊 Sales Operations Specialist

📌 Job ID: ANDTIA1

🏭 Industry: Landscaping & Lawn Care Services

🌍 Location: LATAM

🕒 Job Status: Full Time

⏰ Work Schedule: 9:00am – 6:00pm EST

💵 Salary: $7 per hour

🚀 Target Start Date: ASAP

🏢 About the Client

• A nationally recognized, industry-leading landscaping and lawn care franchise

• Provides high-quality grounds management for residential and commercial properties

• Founded in 1987 as a family business shared between 10 brothers

• Grown into a powerhouse brand with 250+ locations across the U.S. and Canada

• Proud member of the Neighborly® family of home service brands 🌎

• Backed by a global network focused on professionalism and excellence

• Operates with a strong “local heart”, building deep community roots and delivering personalized service

🎯 About the Role

We are looking for a high-energy, disciplined Pipeline Owner to serve as the engine of our sales process.

• This is not a passive data-entry or technical back-end role

• Your mission: no lead goes cold and no estimate goes un-followed

• You own the customer journey from first inquiry to closed sale

While we use cutting-edge AI and GoHighLevel (GHL) automations, your role is to be the “human in the loop”:

• Supervising AI conversations in real time

• Stepping in with expert judgment when a human touch is needed to close or course-correct

🔑 Key Responsibilities

🚀 Pipeline Ownership & Lead Velocity (Primary Focus)

• Speed to Lead:

  • Respond to and qualify inbound leads (Facebook, Google, Website) within minutes

  • Serve as the first line of defense for new inquiries

• Relentless Follow-Up:

  • Actively manage the Estimate Sent stage

  • Follow up persistently on proposals to maximize close rates

• Pipeline Hygiene:

  • Maintain a zero-leak pipeline

  • Move leads through stages (Qualified → Appointment → Proposal → Sale)

  • Kill dead leads immediately to keep data clean

• Commercial Outreach:

  • Conduct cold outreach to targeted commercial prospects during low-traffic periods

🤖 AI Supervision & Live Intervention

• Active Monitoring:

  • Monitor live AI conversations inside GHL

• Human Takeover:

  • Pause AI and step in when messaging is unclear or a lead is ready to book

• Quality Control:

  • Flag AI errors and workflow issues for the technical team to resolve

  • Ensure the customer experience remains premium

📈 Coordination & Revenue Growth

• Crew Feedback Loop:

  • Act as the central hub for Crew Leaders

  • Document daily reports and identify upsell opportunities

  • Examples: additional mulch, seasonal services

• Review Management:

  • Systematically request Google Reviews from satisfied customers

  • Help build brand authority and online reputation ⭐

🧠 Qualifications & Skills

• Owner Mindset:

  • You feel uncomfortable when a lead sits untouched

  • You act without waiting for instructions

• Sales Instincts:

  • Strong objection handling

  • Ability to build rapport fast

  • Confidently ask for the appointment

• Bilingual Fluency:

  • Native or near-native Spanish and English (mandatory)

• GHL Familiarity:

  • Comfortable navigating GoHighLevel conversations, opportunities, and tags

  • Tech-savvy (no developer skills required)

• Productivity Transparency:

  • Comfortable using Hubstaff for time tracking and performance visibility

📊 Key Performance Indicators (KPIs)

• Speed to Lead: Average response time

• Appointment Conversion: Leads converted into scheduled appointments

• Pipeline Hygiene: Accuracy of lead stages and data entry

• Closing Percentage: Proposal follow-up success rate

🌟 Ideal Candidate Profile

• Judgment Over Tools:

  • You know tools can be taught — ownership and sales hustle cannot

• Flexible Availability:

  • Open to working during Golden Hours (5:00 PM – 7:00 PM EST)

• Professional Authority:

  • Communicates with confidence, empathy, and partnership — not passivity