🚨 IMPORTANT – WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
🎥 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

🗣 C1 ENGLISH LEVEL IS REQUIRED.
The selected candidate will be speaking strictly in English during their whole shift.

📌 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

💼 JOB DETAILS

JOB TITLE
Sales & Customer Service Support

JOB ID
WILJENR

INDUSTRY
Residential and Commercial Cleaning Services

📍 LOCATION
PH / LATAM

⏱ JOB STATUS
Full Time (40 to 50 hours)

🕘 WORK SCHEDULE
8:00 AM – 5:00 PM EST + 4 hours on Saturday (flexible)

💰 SALARY
$6–8/hour (based on experience and fit)

🚀 TARGET START DATE
ASAP

🧩 ROLE OVERVIEW

🏢 About the Client:

A fast-growing window cleaning and home services company based in Florida is seeking a highly professional, full-time Virtual Assistant to support day-to-day operations. The client serves a predominantly older customer base and values clear, neutral English communication, fast responsiveness, and high-quality customer interaction. After experiencing challenges with time zones and unclear accents, the client is looking for a dependable VA who understands American communication styles and can work U.S. hours with ease.

🎯 About the Role:

The Virtual Assistant will take on a central role in sales support, schedule management, and customer service, working closely with the business owner to streamline operations. This is a client-facing role, and clear communication, excellent organizational skills, and attention to detail are essential.

🛠 KEY RESPONSIBILITIES

📞 Handle customer communication via phone, email, and SMS in a polite, clear, and professional manner
📅 Manage and coordinate scheduling of appointments and services
📊 Assist with sales tracking, follow-ups, and lead management
🗂 Enter customer and job data into Google Sheets and CRM (Housecall Pro)
💬 Respond to customer inquiries and resolve issues in a timely manner
✅ Maintain a high level of accuracy and efficiency in all administrative duties

🎓 REQUIRED QUALIFICATIONS

✔ Fluent English speaker with a clean, neutral accent — able to communicate clearly with U.S.-based clients
✔ Previous experience in sales, customer service, or administrative support roles
✔ Highly organized and detail-oriented
✔ Comfortable managing calendars, schedules, and basic data entry
✔ Familiarity with Google Workspace and CRM platforms
✔ Able to work full-time U.S. hours (Eastern Time)
✔ Reliable internet connection and power source (urban location preferred)