🚀 We’re Hiring: Sales and Reservations Specialist

• IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

Job Title: Sales and Reservations Specialist
Job ID: JIMKYL2
Industry: Tourism & Hospitality
Location: LATAM / South Africa / Egypt (Strong English required)
Job Status: Full Time
Work Schedule: 8:00am – 6:00pm HST (Tuesday – Saturday)
Compensation: $6 – $10 USD per hour + Uncapped Commission
Target Start Date: ASAP

🌺 About the Client

The client is known as Hawaii’s call center and specializes in providing reservation and sales support for tour and activity operators. The team works alongside local Hawaii experts with deep experience in tourism and hospitality.

They offer full-service reservations, customer support, revenue management, and OTA management solutions designed to improve sales performance while delivering exceptional guest experiences for travelers visiting Hawaii.

💼 About the Role

We are seeking a service-oriented Sales and Reservations Specialist to work with warm leads and existing customers who are planning trips to Hawaii. This is not a cold-calling role.

The focus is on understanding guest needs, answering questions clearly, and recommending the right tours and activities to enhance each guest’s vacation experience while driving bookings, upsells, and revenue.

This role is ideal for someone who enjoys consultative sales, hospitality-driven conversations, and delivering a concierge-level guest experience.

📌 Key Responsibilities

Sales & Reservations Support

• Call guests with upcoming bookings to confirm tours and answer questions

• Engage with warm leads and existing customers interested in Hawaii tours and activities

• Recommend upgrades or additional experiences based on guest preferences

• Recover abandoned cart leads and follow up on website inquiries

• Maintain a friendly, service-first tone while driving bookings and revenue

Guest Experience & Communication

• Answer inbound calls with professionalism, warmth, and confidence

• Respond to questions regarding tours, availability, pricing, and logistics

• Clearly explain options so guests feel confident in their booking decisions

• Escalate complex issues when necessary while maintaining accurate notes

• Deliver a concierge-level experience built on trust and personalization

Product Knowledge & Destination Expertise

• Learn and retain detailed knowledge of Hawaii geography, islands, and attractions

• Master tour offerings, inclusions, restrictions, and upsell opportunities

• Use guest interactions to continuously improve recommendation accuracy

• Contribute to internal FAQs and knowledge documentation

CRM & System Management

• Log all calls, notes, and follow-ups accurately in HubSpot

• Organize lead lists and booking activity using Google Workspace

• Ensure guest information and booking details are complete and up to date

• Follow internal processes to support reporting and sales tracking

🧠 Qualifications & Requirements

• Near-native English proficiency (written and spoken)

• Experience in U.S.-based sales, reservations, or travel and tourism

• Confident, warm, and professional phone presence

• Proven ability to sell through consultative, service-driven conversations

• Fast learner comfortable memorizing detailed tour information

• Reliable attendance while working U.S. business hours from an international location

• Comfortable using CRM tools and cloud-based systems

Nice to Have

• Familiarity with Hawaii destinations, tours, or attractions

• Experience working with warm leads or inbound sales environments

• Previous experience using HubSpot or similar CRM tools