Inside Out Hiring

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
 

About the Client:

Banners on a Roll® is a long-established business in the event and promotional signage space, providing cost-effective, repeatable banner solutions for races, schools, nonprofits, radio groups, and community events. The company has built a strong base of repeat customers over the years and is now focused on reactivating past clients, strengthening outreach, and creating a more consistent and scalable sales process.

About the Role:

We are looking for a proactive and results-driven Sales Development Representative to help drive growth through outbound outreach, customer reactivation, and pipeline management. This role is focused on working inside Pipedrive to manage and re-engage an existing database of contacts, identify upcoming event needs, and move opportunities toward quotes and completed orders. You will be responsible for making outbound calls, sending follow-ups, sharing pricing and product information, and guiding conversations toward clear next steps. This is not just a lead generation role, you will be expected to take ownership of your pipeline and help turn conversations into real business.

Key Responsibilities

CRM Management and Data Cleanup

• Clean and update contact records in Pipedrive to ensure accuracy and usability
• Confirm correct decision makers and update contact details as needed
• Log all outreach activity, notes, and next steps in Pipedrive consistently
• Build and maintain a structured follow-up system to ensure no opportunities are missed
• Segment contacts by customer type (nonprofit, reseller, radio group, standard) to support targeted outreach

Outbound Calling, Reactivation, and Follow Up

• Proactively reach out to past customers to identify upcoming events and banner needs
• Re-engage inactive accounts and revive conversations with previous buyers
• Ask clear questions to uncover timing, volume, and decision-making process
• Send follow-up emails with relevant pricing, product information, and next steps
• Handle inbound inquiries quickly and move them toward a quote or order
• Maintain consistent daily outreach activity (calls, emails, follow-ups)
• Drive conversations toward a clear next step (quote, specs, or order readiness)

Product, Pricing, and Order Coordination

• Clearly explain Banners on a Roll® products, use cases, and turnaround times
• Share accurate pricing based on customer category using provided materials
• Identify customer type and match them with the correct pricing tier
• Gather key order details (size, quantity, timeline, artwork readiness)
• Move qualified opportunities toward order readiness by gathering specs, confirming timelines, and aligning on next steps before involving the internal team
• Loop in the internal team only when necessary to finalize production or handle complex details

Pipeline Ownership and Opportunity Management

• Take ownership of converting conversations into qualified opportunities and progressing them toward completed orders
• Manage a personal pipeline of active opportunities within Pipedrive
• Track and follow up on all open conversations until a clear outcome is reached
• Prioritize leads based on urgency and likelihood to convert
• Ensure no warm opportunity goes cold due to lack of follow-up

Social Outreach and Prospecting Support

• Conduct targeted outreach via LinkedIn and Instagram to initiate new conversations
• Identify organizations running events, races, or promotions that may need banners
• Use approved messaging to start conversations and generate interest
• Share ideas to improve outreach approach and consistency

Qualifications & Skills

Required

• Experience in outbound sales, customer reactivation, or lead follow-up roles
• Hands-on experience using Pipedrive or similar CRM systems
• Strong spoken and written English with confidence communicating with U.S.-based clients
• Comfortable making a high volume of outbound calls and follow-ups daily
• Highly organized with strong attention to detail in CRM management
• Ability to understand a straightforward product and communicate value clearly
• Ability to guide conversations toward quotes, specs, and order readiness
• Comfortable working in a performance-driven role with activity and revenue targets

     Preferred

• Experience using JustCall or similar calling systems integrated with a CRM
• Experience in printing, signage, promotional products, or event related industries
• Experience re engaging past customers or working with an existing client database
• Experience working with U.S. based clients

Personality Traits

• Proactive and persistent, follows up without needing reminders
• Comfortable initiating conversations and handling rejection
• Results-oriented and focused on generating real opportunities, not just activity
• Organized and disciplined in managing pipeline and follow-ups
• Curious and attentive, able to ask the right questions to uncover customer needs
• Takes ownership of outcomes and looks for ways to improve performance
• Strong sense of urgency when dealing with time-sensitive customer needs (events, deadlines, etc.)

Success Metrics

These targets represent benchmarks for success in the role and may be adjusted over time based on performance and pipeline quality.

• 50–80 outbound touchpoints per day (calls, emails, and follow-ups combined)
• 15–25 meaningful conversations per week (live conversations or active engagement with decision makers)
• 8–15 qualified opportunities per week (confirmed need, upcoming event, or clear next step identified)
• 5–10 opportunities progressed to quote or order stage per week
• Consistent contribution to monthly revenue through reactivated and new accounts
• Performance will be evaluated based on a combination of activity, pipeline progression, and revenue impact.