Customer Experience & Marketing Coordinator (Job ID:PRUDEE1)
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Customer Experience & Marketing Coordinator
🆔 Job ID: PRUDEE1
🏢 Industry: Swimming Pool Design & Construction
🌎 Location: LATAM / Philippines
🕒 Job Status: Full-Time
⏰ Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (CST)
💰 Salary Range:
• Philippines: $8–$10/hour
• LATAM: $10–$12/hour
🚀 Target Start Date: ASAP
About the Client
Our client is a premium, women-owned swimming pool design and construction company based in the Dallas–Fort Worth area. They are known for delivering high-quality designs, exceptional customer care, and a refined client experience from first inquiry to project completion.
Role Overview
We are seeking a proactive, systems-minded Customer Experience & Marketing Coordinator to act as the bridge between marketing execution and the customer journey.
This is not a strategy role and not a cold-calling sales role. Instead, you will serve as the guardian of the relationship—ensuring leads are nurtured, customers feel informed and supported, and the company’s digital presence remains consistent and organized.
The ideal candidate is highly empathetic, detail-oriented, and comfortable following up internally to ensure the CRM remains the single source of truth. As the company grows, this role may evolve into supervising additional support staff and helping build out the customer experience function.
Key Responsibilities
1. Marketing Operations & Brand Consistency (40%)
Format and prepare marketing assets in Canva using existing brand guidelines
Schedule and manage social media posts via Meta Business Suite
Organize project photos and videos using CompanyCam and Google Photos
Perform basic website updates on Wix (text edits, image swaps, portfolio updates)
2. Customer Experience & Communication (35%)
Monitor inbound leads and manage first-touch responses, booking confirmations, and follow-ups
Proactively communicate with active customers at key project milestones
Act as the internal voice of the customer by identifying and flagging potential friction points
Note: All pricing discussions, contract negotiations, and design consultations are handled by the leadership team.
3. CRM & Process Management (25%)
Maintain accurate lead statuses, notes, and follow-up timelines within the CRM
Audit the pipeline weekly to flag stalled leads or projects requiring attention
Document simple workflows and SOPs to support team consistency
Qualifications & Skills
Must-Haves
Proven experience using Canva, Meta Business Suite, and at least one major CRM
Excellent written and verbal English communication skills (warm, clear, professional)
Background in Customer Success, Account Management, or high-level Customer Support
Reliable work setup with high-speed internet and a strong sense of ownership
Strong Bonuses
Experience in Home Services, Construction, Real Estate, or Agency environments
Familiarity with Wix and/or CompanyCam
Experience creating or maintaining SOPs (Standard Operating Procedures)
Ideal Candidate Profile
You Are
A finisher who follows tasks through to completion
Highly organized and comfortable living in your CRM and calendar
Empathetic and skilled at communicating with homeowners
Naturally systems-oriented and process-driven
You Are Not
A sales closer or outbound deal hunter
A content strategist responsible for brand creation
An entry-level VA—this role requires ownership and cross-functional collaboration