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Sales & Service Advisor (Job ID: NESDJ1)

Job ID: NESDJ1
Industry: Automotive
Location: LATAM | Philippines | South Africa
Employment Type: Full-Time
Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST, with weekend coverage as needed (Shift work may be required)
Compensation: $10–$12 per hour
Start Date: ASAP

Become the Voice of a Growing Automotive Service Business

Are you passionate about cars and enjoy helping customers make informed decisions? Do you have the confidence to explain automotive services, build trust with clients, and turn inquiries into booked appointments?

We're looking for a customer-focused Sales & Service Advisor to join a fast-growing automotive service provider that's redefining the customer experience through technology and exceptional service.

This is more than a traditional customer service role. You'll become the first point of contact for customers, serving as both a remote Service Advisor and Virtual Front Desk Specialist. From answering calls and greeting customers via live video to preparing service estimates and helping clients understand their vehicle needs, you'll play a key role in delivering a seamless customer journey.

If you have automotive knowledge, excellent communication skills, and enjoy combining customer service with sales, we'd love to hear from you.

About the Client

Our client is a trusted automotive repair and maintenance company committed to delivering outstanding workmanship and exceptional customer experiences. As the business expands into a new location, they are investing in innovative technology that allows customers to receive the same personalized service remotely as they would in person.

Built on professionalism, transparency, and structured processes, the company values team members who take pride in delivering excellent service while helping customers make confident decisions about their vehicles.

About the Role

As the Sales & Service Advisor, you'll serve as the primary point of contact for customers through phone and live video interactions.

You'll guide customers through the service process, explain repair recommendations in simple terms, prepare accurate estimates, schedule appointments, and confidently recommend services that add value. You'll work with proven scripts, pricing structures, and shop management software while helping customers feel informed and supported every step of the way.

This role is ideal for someone who enjoys talking with people, has practical automotive knowledge, and thrives in a structured, customer-focused environment.

Key Responsibilities

Customer Service & Virtual Front Desk

• Answer incoming customer calls professionally and efficiently.

• Welcome walk-in customers through a live virtual reception system

• Deliver a friendly, professional, and confident customer experience.

• Guide customers through vehicle check-in and service processes

Service Advising

• Explain maintenance recommendations and repair services in easy-to-understand language.

• Answer customer questions regarding vehicle maintenance and repairs.

• Educate customers on service recommendations while building trust and confidence.

• Ensure every customer receives clear and accurate information

Parts Lookup & Service Estimates

• Research and identify required automotive parts

• Prepare accurate repair estimates using shop management software.

• Present pricing clearly and professionally

• Help customers understand the value of recommended services

Sales & Appointment Scheduling

• Follow structured sales scripts and proven customer workflows.

• Handle objections with professionalism and confidence.

• Recommend maintenance packages and additional services when appropriate.

• Convert inquiries into confirmed service appointments.

• Maintain an organized appointment schedule.

Video Customer Engagement

• Conduct live customer interactions through in-shop video technology.

• Assist customers with remote check-in procedures.

• Guide clients through vehicle drop-off processes.

• Maintain a polished, professional appearance during all video interactions.

Qualifications & Skills

Required

• Solid understanding of automotive systems and routine vehicle maintenance

• Ability to explain mechanical concepts in simple, customer-friendly language

• Excellent spoken and written English communication skills.

• Strong customer service and relationship-building abilities

• Comfortable following structured processes and sales scripts

• Confident handling objections and recommending appropriate services

• Strong organizational skills and attention to detail

Preferred

• Previous experience as an Automotive Service Advisor

• Experience working in an automotive repair shop

• Hands-on automotive technician or mechanic experience

• Experience researching automotive parts and preparing service estimates

• Familiarity with shop management software

Professional Setup Requirements

To succeed in this client-facing remote role, you'll need:

• Reliable high-speed wired internet connection

• Professional noise-canceling headset

• HD webcam suitable for live customer interactions

• Quiet, distraction-free home office

• Clean, professional video background

• Business casual appearance suitable for customer-facing video calls

Who You Are

We're looking for someone who is:

• Friendly, confident, and naturally engaging

• Passionate about delivering exceptional customer experiences

• Knowledgeable about vehicles and automotive services

• Comfortable speaking with customers throughout the day

• Organized and dependable under pressure

• Sales-minded without being pushy

• Professional, positive, and solutions-oriented

• Motivated to contribute to a growing business

Why Join Us?

• Join a growing automotive company investing in modern customer service technology.

• Play a key role in shaping the customer experience.

• Work directly with an established team using proven systems and processes.

• Develop your automotive sales and customer service expertise.

• Long-term opportunity with a company focused on growth and operational excellence.

Ready to Drive Customer Success?

If you're an automotive professional who enjoys helping customers, explaining vehicle services, and closing sales through outstanding communication, we'd love to hear from you.

Apply today and become an essential part of a team that's modernizing the automotive service experience.