Patient Coordinator & Marketing Assistant (Job ID: ANTMIC1R)
🌟 Exciting Remote Opportunity! We're Hiring a New Patient Coordinator & Marketing Assistant! 🌟
Are you an empathetic, high-trust professional with a strong sales drive? We are looking for an exceptional New Patient Coordinator & Marketing Assistant to manage client acquisition, consultations, and social media for a premier, high-growth mental health practice!
🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
📋 Job Details at a Glance
Job Title: New Patient Coordinator & Marketing Assistant
Job ID: ANTMIC1R
Industry: Medical
Location: LATAM (Preferred) / South Africa
Job Status: Full Time
Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM (EST)
Salary: $2000 + (Plus a commission-based incentive structure starting at the 90-day mark)
Target Start Date: ASAP
🏢 About the Client
The client is a premier, high-growth private mental health practice providing top-tier in-person and virtual psychiatry and counseling services across Florida. With locations in Fort Myers, Fort Lauderdale, and Port Charlotte, the practice specializes in evidence-based treatments—including medication management, individual therapy, couples/family counseling, and certified EMDR therapy.
The client differentiates itself through its "Get Better Guarantee" and structured 4-Phase therapeutic process designed to achieve rapid, tangible results. The group is built on a philosophy of "therapy redefined." We do not believe in indefinite therapy without purpose or direction. Our clinicians work toward measurable progress, root-cause identification, and helping clients return to a higher quality of life as efficiently as possible. This unique model rejects the traditional structure of endless, multi-year counseling cycles to instead focus heavily on goal-oriented healing and successful patient discharge.
💼 About the Role
This is a hybrid operational and client acquisition role, acting as the vital first point of contact for individuals seeking mental health support, while also managing the practice's social media presence during downtime. You are an empathetic, high-trust onboarding professional responsible for qualifying inbound leads and confidently closing consultations.
This role requires a rare blend of deep emotional intelligence and aggressive sales capability. You are dealing with individuals often going through their darkest moments; however, your ultimate objective is to act as a closer—ensuring prospective clients feel supported while confidently guiding them to commit financially and book an appointment. Additionally, you will utilize your downtime to manage the founder's social media content, editing and uploading videos to drive client acquisition.
🎯 Key Responsibilities
High-EQ Discovery, Qualification & Closing: Conduct thorough, high-empathy qualifying conversations. Understand client pain points and confidently communicate our unique clinical value proposition to convert callers into consultation appointments.
Social Media & Content Management (Downtime Operations): Edit and upload video content recorded by the founder via Riverside. Manage basic captions, distribute videos across social media platforms (Facebook, Instagram), and entertain online conversations to drive client acquisition.
Inbound Pipeline & Nurturing: Manage and actively nurture a pipeline of approximately 120-130 inbound leads per month across phone calls, emails, and GoHighLevel (CC360).
Upfront Fee Processing (Revenue Protection): Enforce practice booking protocols by successfully collecting all consultation deposits and session payments upfront before an appointment is finalized.
Calendar Management & EMR Handoff: Manage provider calendars, book patients using strict scheduling rules, and immediately transfer all clinical intake records into the Electronic Medical Record (EMR) system.
No-Show Mitigation & Re-engagement: Execute rigorous confirmation workflows and design targeted re-engagement workflows inside GoHighLevel to reach back out to unconverted inquiries.
✅ Qualifications & Skills
⭐ Experience & Technical Requirements:
Experience: Minimum 2-3 years of strong sales closing, high-touch intake, or consultative business development experience.
Marketing Skills: Basic experience with social media management, specifically downloading, light editing, and uploading video content.
Technical Savvy: High proficiency utilizing GoHighLevel (CC360) or similar pipeline CRM software.
Compliance: Deep understanding of HIPAA guidelines and the medical ethics surrounding protected health information (PHI).
🧠 Core Personal Qualities & EQ:
Must possess a neutral English accent to ensure comfort for US-based clientele.
Warm, professional, and highly personable communication style.
"Hungry" sales mentality with the ability to confidently discuss financial commitments and upfront fees without using pressure or manipulation.
Comfortable balancing deep compassion with operational accountability.
🚀 Submit your application today and take the first step toward your next great opportunity!
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