Bilingual Sales Development Representative (Job ID: IRESAM1R)

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH 

About the Client: 

The client is a California based cleaning company providing both residential and commercial services. The business is focused on growing the commercial side because commercial contracts are more sustainable and create predictable recurring revenue. The team values strong first impressions, professional communication, and consistent follow through.

About the Role:
 

We are hiring a part time Virtual Assistant focused on outbound cold calling to generate and qualify commercial leads and book appointments. This role is ideal for someone who is confident, resilient, and comfortable hearing no without losing momentum. You will support the owners by keeping the pipeline active, scheduling meetings, and ensuring prospects receive the right information before any visit or appointment.

Key Responsibilities

1. Lead Generation & Outbound Sales

• Proactive Sourcing: Conduct outbound cold calls to commercial prospects sourced organically through your own online research.
• Appointment Setting: Generate interest and book walkthrough appointments for free commercial cleaning estimates.
• Expectation Management: Clearly explain the walkthrough process to potential clients and set proper expectations for their first interaction with the team.
• Strategic Networking: Participate in weekly business networking meetings and 1:1 meetings with other business owners after initial training.

2. Coordination & Data Management

• Calendar Logistics: Coordinate calendars and schedule appointments accurately using Google Calendar to ensure zero overlaps.

• Lead Tracking: Maintain meticulous records in simple spreadsheets, including clear notes on conversations and follow-up statuses.
• Proposal Support: Follow up with prospects after walkthroughs and proposals are sent, answering basic questions and tracking decision-making timelines.

3. Communication & Brand Visibility

• Brand Representation: Act as the professional first point of contact, ensuring the Armor360 brand is represented with authority.
• Bilingual Support: Communicate effectively with Spanish-speaking cleaning staff when necessary to coordinate logistics.
• Marketing (Optional Plus): Depending on your skill set, assist with organic social media posting and basic content support on Facebook and Instagram.

3. Growth & Brand Representation

• First Impression Ownership: Act as the first point of contact, ensuring every interaction builds immediate trust and professional rapport.
• Marketing Support: Potentially assist with organic social media content creation to drive brand visibility as the role evolves.

Qualifications & Skills

Soft Skills & Professional Mentality

• Resilience: Must view rejection as part of the process and maintain a positive, assertive attitude regardless of call outcomes.
• Reliability: Proven track record of consistent performance without the need for constant supervision or "micromanagement".
• Active Listening: Ability to hear a client's needs and position Armor360 as the ideal solution.

Technical & Hard Skills

• Previous experience in outbound sales, cold calling, or appointment setting.
• Strong resilience and ability to handle rejection without losing motivation.
• Clear and confident phone presence.
• Strong follow-up skills and attention to detail.
• Fluent English with a neutral and easily understandable accent.
• Fluent Spanish required to communicate with internal cleaning staff and Spanish-speaking contacts.
• Comfortable using Google Calendar, email, spreadsheets, and messaging apps such as WhatsApp.
• Reliable internet connection with backup solution.