Lead Manager (Job ID: ANGBEN1RH)

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

About the Client:

This family-owned real estate investment firm has been simplifying the home-selling process since 2016 by providing homeowners with fast, all-cash offers. They offer a stress-free alternative to traditional listings, purchasing properties in "as-is" condition to help clients navigate difficult situations like foreclosure or inherited estates. As a BBB-accredited business, the team is dedicated to revitalizing communities while maintaining a reputation for transparency and integrity. Their streamlined three-step process eliminates the need for costly repairs, agent commissions, and hidden closing fees. By focusing on compassionate problem-solving, they ensure a smooth transition for sellers looking to move forward into their next chapter.

About the Role:

As our Lead Manager, you are the "first touch" for our investment firm. You will handle a high volume of inbound calls from warm seller leads. Your mission is to build immediate rapport, navigate objections with authority, and qualify leads to set high-quality appointments for our Acquisition (Closing) team.

Key Responsibilities

• Lead Qualification: Manage high-volume inbound lead flow and perform outbound follow-ups to interested sellers.
• Information Gathering: Use professional discovery techniques to uncover seller motivation, property condition, and asking price.
• Appointment Setting: Schedule firm appointments for the Acquisition Managers once a lead meets our buying criteria.
• CRM Management: Maintain meticulous, real-time records of all interactions and statuses within our CRM.
• Proactive Problem Solving: Act as an "authority figure" on the phone—overcoming objections and navigating conversations with empathy and skill.
• Process Improvement: Bring initiative to the role by suggesting ways to improve the lead funnel and solve problems independently.
• AI Supervision: Monitor and manage the 24/7 AI assistant to ensure seamless lead hand-off and quality control of automated interactions.

Qualifications & Skills

• Language: Native or near-native fluency in both Spanish and English is mandatory.
• Experience: Proven experience in lead management, appointment setting, or sales. Previous experience in Real Estate Wholesaling is highly preferred.
• Tenure: A documented history of long-term commitment in previous professional roles.
• Communication: Exceptional verbal skills with a professional, "authority figure" tone on the phone.
• Mindset: High-initiative and self-motivated; you don't wait for tasks—you look for ways to push deals through.
• Team Player: Work in close, daily partnership with the firm’s owners to align on lead quality, business goals, and community impact.