Dispatch and Operations Assistant (Job ID: SAMGOL1)
🌟 We’re Hiring: Dispatch and Operations Assistant
IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
- PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
📋 Job Information
- Job Title: Dispatch and Operations Assistant
- Job ID: SAMGOL1
- Industry: Construction Support Services
- Location: LATAM
- Job Status: Full Time
- Work Schedule: 6:30 AM – 3:30 PM EST (OT Flexible)
- Compensation: $6 - $8/hour
- Target Start Date: ASAP
🧩 Role Overview
About the Client:
The client is a US-based dumpster rental and logistics company operating in the construction industry. The business manages daily dispatching, customer service, invoicing, and internal coordination for a small fleet of trucks. The company is detail-oriented, process-driven, and highly focused on providing reliable service while protecting customer property and maintaining strong communication standards.
About the Role:
The Dispatch and Operations Assistant supports day-to-day administrative, operational, and dispatch tasks currently handled internally. Working closely with the General Manager and Owner, the assistant will gradually take on more responsibility as familiarity with the business grows. This is an administrative and operations support role focused on communication, organization, and execution, not a sales position.
🔑 Key Responsibilities
Answer and manage incoming phone calls from customers and vendors professionally and courteously
Serve as primary customer liaison, handling inquiries and providing service details
Utilize Spanish/English fluency for customer and vendor communications
Support coordination of driver schedules, routes, and dumpster placements (drop-offs, pick-ups, and “dumps”)
Learn and enforce operational standards to ensure property protection and proper placement of dumpsters
Maintain GoHighLevel CRM for sales tracking and appointment notes
Use Docket for operational dispatching and dumpster management
Perform manual data transfers between systems to maintain information accuracy
Manage executive calendar and schedule appointments to support business operations
Track and manage vehicle maintenance schedules for company trucks
Follow up on unpaid bills and outstanding invoices
Maintain internal reports and ensure data integrity in operational spreadsheets
🎯 Qualifications & Skills
Strong verbal communication skills with ability to hold natural, professional conversations
High attention to detail and ownership over assigned tasks
Ability to prioritize and stay organized in a fast-paced environment
Professional, calm, and customer-focused demeanor
Ability to consistently follow detailed operational processes (“Redbox Way”)
Proficiency in Microsoft Office Suite, particularly Outlook and Excel
Comfortable working in CRM systems like GoHighLevel or similar platforms
Ability to quickly learn dispatch and logistics software such as Docket
Ability to manually transfer and reconcile data accurately between systems
Basic understanding of invoicing workflows and accounts receivable follow-up
Previous experience in Virtual Assistant, Operations, Dispatch, or Customer Support roles
Experience handling inbound phone calls in English for US-based customers
Background in operations, logistics, or field service businesses is preferred
Experience coordinating schedules, routes, or appointments
Familiarity with documenting processes and supporting basic accounts receivable and invoicing tasks
🚀 Submit your application today and take the first step toward your next great opportunity!