Senior Project Coordinator / Manager (Job ID: NATRIC1)
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Senior Project Coordinator / Manager
🆔 Job ID: NATRIC1
🏢 Industry: Real Estate focused Marketing Agency
📍 Location: LATAM / South Africa / Canada
🕒 Job Status: Full Time
⏰ Work Schedule: Monday to Friday 9am to 6pm (PST)
With additional weekend support as needed.
💰 Salary: $13 - $15 per hour (Open to $40k per year)
🚀 Target Start Date: ASAP
Role Overview
About the Client
The Client is a full-service real estate marketing firm specializing in visual media solutions for property listings. They provide services including professional photography, drone footage, 3D tours, and property websites.
Key services provided include:
Real Estate Media: High-quality photos, drone shots, and 3D virtual tours.
Video Production: Cinematic videos, highlight videos, and social media reels.
Marketing & Listing Support: Dedicated property websites, copywriting, and virtual staging.
Commercial Services: Specialized production for commercial real estate properties.
About the Role
The Client is seeking a Project Coordinator who is highly organized, client-focused, and sales-oriented. This role is a hybrid of project management, customer success, and sales development, requiring direct communication with clients, warm lead outreach, relationship building, and proactive identification of upsell opportunities.
The ideal candidate is confident on the phone, understands how to add value in client conversations, and can manage projects end-to-end while contributing directly to business growth.
Key Responsibilities
Outreach & Business Development
• Call and follow up with warm leads, past clients, and inbound inquiries to convert opportunities into booked projects.
• Communicate directly with real estate agents, teams, and brokerages to build long-term relationships.
• Identify and pursue new brokerage and team partnerships to support business growth.
• Proactively identify upsell opportunities (e.g., video, drone, twilight, add-ons) based on client needs and listing strategy.
• Educate clients on services and packages, positioning offerings as solutions to their marketing goals.
• Conduct follow-up calls and outreach to re-engage inactive clients and increase repeat business.
• Log all sales activity, notes, and outcomes accurately in the CRM.
Client Communication & Customer Success
• Serve as a primary point of contact for clients via phone, text, and email.
• Confirm property access and entry details to ensure smooth execution of photography sessions.
• Consult with clients on service upgrades and recommend enhancements when appropriate.
• Conduct post-project follow-ups to confirm satisfaction and gather feedback.
• Respond promptly and professionally to client inquiries, concerns, and requests.
• Relay client feedback and special requests to internal teams clearly and efficiently.
Project Delivery & Quality Assurance
• Provide quality assurance on all deliverables prior to client delivery.
• Review, manage, and communicate photo and media revision requests to the editing team.
• Ensure revisions are accurately documented, tracked, and completed in a timely manner.
• Organize final images and media in an intentional order that supports the client’s marketing goals.
• Deliver final products via email and/or text in a polished, client-ready format.
Project & Operations Management
• Manage projects from start to finish, including consulting, scheduling, invoicing coordination, and delivery.
• Maintain project management standards by providing fast, efficient problem-solving solutions.
• Understand, follow, and enforce company policies and procedures.
• Support cross-departmental workflows by developing a strong understanding of shared and siloed responsibilities.
• Translate existing project management processes to support new initiatives and special projects.
• Maintain accurate, up-to-date records in the CRM and project management systems.
Additional Expectations
• Master product and service knowledge and translate it into real-world marketing value for clients.
• Adapt to evolving business needs and take on special projects as assigned by management.
• Represent the company professionally in all client-facing interactions.
Qualifications & Skills
• Excellent verbal and written communication skills with a client-centric, consultative tone
• Strong analytical, problem solving, and decision-making skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Customer Relationship Management (CRM) software fluency - Hotspot or GHL
• Proficient with Google Workspace and other word processing software
• Sales-minded with a focus on value and client retention
• Willingness to go above and beyond to deliver for our clients outside of business hours as needed.
Education and Experience Qualifications
• High school diploma or equivalent required
• Undergraduate degree or equivalent work experience preferred
• 2-3 years of experience in customer service, administrative assistance, or supervisory role required on Real State Field