Bilingual Dispatch/Logistic Coordinator (Job ID: AADBEN1)
IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
- PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
About the Client:
The client provides 24/7 remote oilfield dispatch services for trucking companies operating across high-activity oilfields throughout the United States. Their team manages dispatch operations, monitors transportation & monitoring systems, and helps keep trucks moving safely and efficiently with minimal downtime. As the company continues to grow, they are committed to building a reliable, long-term team by investing in employee development, recognizing strong performance, and creating opportunities for career advancement.
About the Role:
The Bilingual Dispatch Coordinator will play a critical role in supporting drivers, customers, and field operations during overnight & daytime shifts. This position requires someone who can remain calm under pressure, make sound decisions in fast-paced situations, and provide exceptional customer service while coordinating logistics. The ideal candidate is tech-savvy, highly organized, eager to learn, and motivated to grow into future leadership opportunities within the company.
Key Responsibilities
Dispatch Operations
- Coordinate drivers and dispatch activities for oilfield transportation operations.
- Monitor dispatch schedules and ensure timely driver assignments.
- Assist drivers with routing, ticket issues, and operational challenges.
- Help drivers safely reach job sites across multiple U.S. states.
Customer & Driver Support
- Answer inbound phone calls from drivers, customers, consultants, and field personnel.
- Resolve customer concerns professionally, even in high-pressure situations.
- Communicate effectively with multiple stakeholders while maintaining excellent customer service.
Logistics & Administrative Support
- Review and audit dispatch tickets for billing accuracy.
- Perform safety and weather checks before dispatching drivers.
- Maintain accurate records within CRM and dispatch software.
- Utilize Google Workspace and internal systems to manage daily operations.
Problem Solving & Decision Making
- Identify operational issues and make informed decisions to keep operations running smoothly.
- Prioritize multiple tasks in a fast-paced environment.
- Take ownership of assigned responsibilities and continuously seek process improvements.
Qualifications & Skills
Must
- Excellent verbal and written English with a neutral or near-neutral accent.
- Fluent Spanish communication skills.
- Previous experience in logistics, dispatching, transportation, or customer service.
- Strong computer skills and the ability to quickly learn new software.
- Ability to work and learn multiple software platforms across different clients.
- Experience using CRM platforms or similar business systems.
- Proficiency with Google Workspace.
- Excellent communication and problem-solving skills.
- Ability to work overnight shifts (initial schedule: Monday through Thursday, 7:30 PM – 7:30 AM Central Time, including a one-hour lunch break).
- Reliable & redundant backup internet connection and a quiet home office.
Preferred
- Previous dispatch or trucking industry experience.
- Experience supporting transportation or oil & gas operations.
- Familiarity with dispatch software and ticket management systems.
- Sales or business development experience is a plus for future growth opportunities.
- Experience working remotely with U.S.-based teams.
Personality Traits
- Proactive and self-motivated.
- Strong decision-maker with sound judgment.
- Highly organized and detail-oriented.
- Calm under pressure and resilient in demanding situations.
- Customer-focused with excellent interpersonal skills.
- Ability to work well with the team.
- Quick learner with a strong sense of ownership.
- Ambitious and interested in long-term career growth.
- Team player with a positive attitude and willingness to adapt.