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https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

🚀 JOB TITLE: Operations & Customer Support Specialist
🆔 JOB ID: DEBMIC1R
🔧 INDUSTRY: Plumbing Services
🌎 LOCATION: LATAM
💼 JOB STATUS: Full Time
🕒 WORK SCHEDULE: 8:00 AM – 5:00 PM (EST)
💰 SALARY: $7 to $9
📅 TARGET START DATE: ASAP

✨ ROLE OVERVIEW

🏡 About the Client

The Client owns and operates a small plumbing and drain business focused on delivering honest, truthful, and empathetic service.

Customers often reach out during urgent or stressful situations, and the company prides itself on being a trusted, reliable solution provider during those critical moments.

The owner is seeking an organized, reliable, and autonomous Virtual Assistant to help manage day-to-day operations and finances, supporting two business units simultaneously. 🚀

💼 About the Role

We are seeking a versatile and resourceful Full-Time Operations & Customer Support Specialist who will serve as the administrative and financial hub of the business.

This role is ideal for someone who can work independently, stay organized under pressure, and handle customer urgency with professionalism and empathy.

You will play a key role in ensuring smooth workflows, accurate communication, and efficient operations across the business. ⚙✨

🔑 Key Responsibilities

📞 Customer Communications & Scheduling (The Empathetic Front Line)

📲 Customer Inquiry Management
Answer all customer inquiries via phone, text, and email

📅 Scheduling
Manage calendars and schedule service appointments

💬 High-Stakes Communication
Communicate with customers in an empathetic and professional manner during urgent situations (e.g., flooding, broken pipes)

🛠 Job Detail Management
Clearly communicate key details to the plumber (problem type, exact location, etc.) to ensure technicians arrive fully prepared

💰 Financial and Administrative Operations

📄 Accounts Receivable (A/R)
Handle invoicing and accounts receivable, including tracking and following up on outstanding payments

📊 Data Management
Manage and update customer information and sales pipelines in the CRM (Housecall Pro or similar)

🗂 General Admin
Provide administrative support, including documentation, data entry, and proactive follow-ups

🎯 Qualifications & Skills

🌟 Soft Skills & Mindset

🚀 Autonomy & Proactivity
Ability to work independently and solve problems without constant supervision

💙 Empathy & Composure
Strong ability to communicate with calmness and professionalism, especially during urgent situations

📋 Organizational Focus
Excellent multitasking and organizational skills to manage workflows across two business units

📚 Commitment
A fast learner who can quickly adapt to new tools and processes

🤝 Team Player
Proven ability to collaborate with internal teams and support leadership

💻 Technical & Hard Skills

🗣 Communication
Excellent written and verbal English communication skills are mandatory

💰 Financial Administration
Experience handling accounts receivable, invoicing, and payment follow-ups

📊 CRM Proficiency
Experience using CRM systems (Housecall Pro is a plus, but not required)

📈 Office Productivity
Proficient in spreadsheets (Excel) and collaboration tools (Google Workspace, Slack)

👩‍💻 Experience
Prior experience as a Virtual Assistant or in a similar administrative/support role