Property Management Virtual Assistant (Job ID: HAMKYL2)
🌟 We're Hiring: Property Management Virtual Assistant
IMPORTANT: PLEASE SUBMIT YOUR RESUME IN ENGLISH.
FLUENT ENGLISH AND SPANISH ARE REQUIRED FOR THIS ROLE.
📋 Job Information
- Job Title: Property Management Virtual Assistant
- Job ID: HAMKLY2
- Industry: Property Management / Commercial Rentals
- Location: LATAM
- Job Status: Full Time
- Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST
- Compensation: $1,200 – $1,500 USD per month
- Target Start Date: ASAP
🧩 Role Overview
About the Client:
The Client is a U.S.-based property management company overseeing multiple commercial properties across the United States. The team manages tenant communication, maintenance coordination, leasing inquiries, and daily operational follow-ups.
They are seeking a reliable, responsive, and proactive professional to replace a previous hire. The ideal candidate will confidently manage incoming calls, tenant needs, and coordination tasks while maintaining professionalism and strong follow-through.
About the Role:
This role focuses on phone management, tenant support, maintenance coordination, and leasing follow-up.
The Property Management Virtual Assistant will serve as the central communication hub between tenants, contractors, and internal leadership. Success in this role requires strong organization, confidence on the phone, critical thinking skills, and the ability to resolve issues rather than simply forward messages.
Strong responsiveness and ownership are critical to long-term success in this position.
🔑 Key Responsibilities
Tenant Communication & Phone Management
Serve as the first point of contact for tenants and prospects, ensuring all concerns are handled promptly and professionally.
Tasks include:
Answer incoming tenant and prospect calls
Respond to emails and messages promptly
Document issues and escalate when necessary
Provide clear updates to tenants and internal staff
Maintenance Coordination
Manage maintenance requests and coordinate with contractors or internal teams to ensure timely resolution.
Tasks include:
Record maintenance issues (leaks, repairs, etc.)
Contact vendors or internal teams per instructions
Track progress and follow up until completion
Maintain organized records of all requests
Collections & Payment Follow-Ups
Support monthly rent collection efforts through professional and firm communication.
Tasks include:
Make collection calls to tenants with outstanding balances
Send notices and follow-up emails
Document payment status and tenant responses
Escalate concerns when required
Leasing Inquiries & Prospect Follow-Up
Handle inquiries from potential tenants and assist with coordination for available spaces.
Tasks include:
Collect prospect information during calls
Provide property details and basic leasing information
Coordinate next steps with leadership
Assist with drafting lease-related communication
Administrative & Communication Support
Provide professional written communication and general coordination support.
Tasks include:
Draft emails and notices using internal tools
Review and interpret lease language related to maintenance responsibilities
Maintain organized communication logs
Support general administrative coordination
🎯 Qualifications & Skills
Required:
Fluent English and Spanish (both required)
Strong phone presence and professional communication skills
Previous experience in property management, tenant support, or coordination roles
Highly organized with strong follow-through
Tech-savvy and comfortable using spreadsheets, Dialpad, or similar tools
Ability to handle complaints professionally and remain calm under pressure
Completed higher education or ongoing college studies strongly preferred
Preferred:
Property management or leasing support experience
Experience handling collections or tenant follow-ups
Familiarity with CRM or call management platforms
🌟 Personality Traits
Proactive and solution-oriented (not a message forwarder)
Warm, professional, and respectful communicator
Highly responsive and dependable
Strong critical thinking and ownership mindset
Confident and comfortable making decisions within guidelines
🚀 Submit your application today and take the next step in your professional journey!